Return Policy
We know that sometimes things don't work out or you may change your mind. We can honor a 100% refund if your product is cancelled within 24 hours, or if it has not shipped yet. It’s important to contact us as soon as possible when trying to cancel an order. Please submit your request in writing including the order number, product, and your contact information and we will do our best to cancel it for you. If the product is in production or already shipped, then you will need to follow our return policy instructions. You will be accountable for any shipping costs and a 3% processing fee on credit card transactions, as well as any applicable restocking fees. If the product was not shipped, a full refund or exchange can be made easily by contacting us. 
 
Can I Return My Order?
Customer satisfaction is very important to us and our Customer Services Support Team is here to assist you. To return an eligible item to Fire Pit Stock, please send an email to support@firepitstock.com within 30 days of delivery. 
Please keep in mind that items that are made-to-order are final sale unless stated otherwise. Additionally, any items returned outside of this process or 30 day period are not eligible for a refund.

Return Procedure
Orders with missing pieces or defects will fall under the terms and conditions of their respective manufacturer's warranty.
  • Reference your order number as proof of purchase 
  • Returned items must be in their original condition, including any retail packaging, in order to be accepted.
  • Photos of damage or defect must be sent to support@firepitstock.com 
  • If the item you received is not what you ordered, Fire Pit Stock will pay the return shipping cost. For all other returns you are responsible for the return shipping cost and for any damage or loss during shipment back to us.

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