We know that sometimes things don't work out or you may change your mind. We can honor a 100% refund if your product is cancelled within 24 hours, or if it has not shipped yet. It’s important to contact us as soon as possible when trying to cancel an order. Please submit your request in writing including the order number, product, and your contact information and we will do our best to cancel it for you. If the product is in production or already shipped, then you will need to follow our return policy instructions. You will be accountable for any shipping costs and a 3% processing fee on credit card transactions, as well as a 15% restocking fee. If the product was not shipped, a full refund or exchange can be made easily by contacting us.
As our return process differs based on the vendor, please reach out for more information regarding what types of fees will be assessed. We want to ensure our policies around returns and exchanges are as transparent as possible.
Can I Return My Order?
Customer satisfaction is very important to us and our Customer Service Support Team is here to assist you. To return an eligible item to Fire Pit Stock, please send an email to firstname.lastname@example.org within 30 days of delivery.
Please keep in mind that items that are made-to-order are final sale unless stated otherwise. Additionally, any items returned outside of this process or 30 day period are not eligible for a refund.
Orders with missing pieces or defects will fall under the terms and conditions of their respective manufacturer's warranty.
Reference your order number as proof of purchase
Returned items must be in their original condition, including any retail packaging, in order to be accepted.
Photos of damage or defect must be sent to email@example.com
If the item you received is not what you ordered, Fire Pit Stock will pay the return shipping cost. For all other returns due to buyer's remorse, purchased by mistake, or item no longer needed, you are responsible for the return shipping cost and for any damage or loss during shipment back to us.